Jumlah SLA
3
Pencapaian Purata
93.4%
Jumlah Penalti
RM 20,700
| ID | Perkhidmatan | Sasaran | Sebenar | Penalti | Bulan |
|---|---|---|---|---|---|
| SLA-001 | Uptime Aplikasi | 99.9% | 99.72% | RM 12,500 | Sep 2024 |
| SLA-002 | Response Time API | < 500ms | 640ms | RM 8,200 | Sep 2024 |
| SLA-003 | Resolusi Insiden P1 | 4 jam | 3.2 jam | RM 0 | Sep 2024 |